6 Best Business Phone Services for Small Business
Are you looking for the best business phone services for your WordPress website? Adding phone services can help you effectively manage calls with customers.
In this article, we have selected some of the best business phone services that can be used with WordPress sites.
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Why and When You Need a Business Phone Services?
Usually, you can add a landline or mobile phone number to your WordPress website and use it to answer customer calls.
However, your phone number does not look professional, and you will not be able to communicate effectively. Adding the appropriate business phone service allows you to do the following:
- You can easily track call time, hold time, waiting time and overall usage.
- Most business phone services come with functions such as call forwarding, caller ID, call waiting, inbound call routing, and call recording.
- Share a company phone number among multiple users at the same time (Auto Attendant feature allows you to transfer calls to the first available representative)
- You can use a desk phone system, cordless phone, mobile phone or computer to answer the call.
- You can easily add new employees without calling an IT technician. The commercial telephone system transmits voice over the Internet (VoIP system), which means you can take local or toll-free phone numbers anywhere. All you need is a high-speed internet connection.
If you are running an online store or a small business website, adding a professional business phone service can help you grow your business.
You can use the professional sales and support it provides over the phone to build better customer relationships. That being said, let’s take a look at the top business phone services that can be used with WordPress sites.
In terms of functionality and ease of use, Nextiva is the best business phone service. They have a lot of features for quick setup and reasonable pricing. It comes with a simple web-based management panel that enables small business owners to manage the unified communication platform as easily as pro.
Nextiva’s VOIP phone services for small businesses include advanced call routing, unlimited free domestic calls, voice mail to email and text, online fax, text messaging, and more.
You will also get free local or toll-free phone numbers, free number ports, and all standard call management features such as caller ID, call forwarding, routing, custom greetings, advanced IVR (Interactive Voice Response) system, etc.
Nextiva as a platform also provides other powerful functions, including CRM, real-time chat, online survey, call analysis and other solutions that work well with business phone systems.
Their phone quality is very good, their voip solution provides 99.999% uptime, and their customer service representatives are always helpful. The price of Nextiva’s business phone service starts at $19.95 per user per month.
As you add more users, their prices will become cheaper. You can also create a prepaid account to save more money. Note: We use Nextiva on WPBeginner as our business phone service. From our experience, Nextiva is the best small business phone system on the market in terms of features and price.
As a small business, our favorite feature is that Nextiva allows us to add mobile phone business lines, so our team can answer customer calls from the office or even when working remotely without sharing personal mobile numbers.
The Nextiva application can be used on iPhone and Google (Android) smartphones. Having said that, if your business needs an office phone system that can run on existing phones, they can also provide it.
Call centers and enterprise companies often use Nextiva to convert their Avaya private branch exchanges (PBX systems) into powerful cloud phone systems with SIP trunks.
RingCentral is another popular business phone service for companies of all sizes. They provide one of the most feature-rich small business phone systems on the market.
Their business phone platform includes all the standard features you need, including unlimited calling, call forwarding, caller ID, call waiting and forwarding, sharing a line on multiple mobile devices and users, SMS text messages, and more.
In addition, it also comes with video conferencing, including screen sharing, 1000 minutes of free talk time and integration with Gsuite, Dropbox, Microsoft and other services.
It comes with intuitive cloud-based management functions, making it very easy to set up and manage calls. Their Essentials plan starts at $19.99 per user per month (billed annually), and you can add up to 10 users. The prices and features of other plans vary.
RingCentral is an ideal telephone solution for physical offices that want to replace landlines and move to virtual offices. It can be used with your phone system (if compatible), or its virtual phone system can be used via the RingCentral desktop app and mobile app for all smartphones.
GrassHopper provides virtual phone numbers via Voice over Internet Protocol (VOIP), which is very suitable for entrepreneurs and small businesses.
A virtual phone number means it can forward calls to any phone number or mobile device. However, for outgoing calls, you still need a regular phone line.
They provide intuitive web and mobile applications to manage your account and phone service. You can use multiple extensions for your phone number, and you can also choose local calls, toll-free calls, and vanity phone numbers.
It provides local and toll-free phone numbers based in the United States, Canada and the United Kingdom.
GrassHopper has all standard functions, such as call forwarding, routing, waiting, call-on-hold music, voicemail to email transcription, etc. It is ideal for remote teams because you can add extensions that can be used in mobile or desktop applications anywhere. Their plan starts at $29.99 per month, with 1 number and up to 3 extensions.
Ooma is a popular corporate VOIP phone provider that provides corporate phone numbers and 1-800 free phone numbers at affordable prices. You can add a toll-free number to any Ooma office plan.
By default, they will pre-select a toll-free number for you, but you can also choose a new number.
The Ooma office platform has all the powerful features you expect, such as virtual receptionist, extension dialing, music on hold, smartphone applications, etc. The best setting is very easy, you can complete the setting in a few minutes.
You can use its control panel to easily manage calls, add new team members and more. Their pricing plan starts at $19.95 per month, which includes free toll-free calls and 500 minutes of free talk time. They also allow you to buy more minutes at a discounted price.
Phone.com is another good choice for small business phone services. They provide a simple web and application-based management panel with standard telephone service functions such as call forwarding, call routing, caller ID, conference calls, etc.
They include several European countries and Canada in the local call minutes, which makes calls to those countries cheaper. You can also integrate business phone services into third-party CRM software (such as Salesforce and Zoho).
They have two types of pricing options, namely pay per minute and unlimited pay. Minute billing plans start at $12.99 per month, and unlimited plans start at $22.99 per month.
8×8 is another good choice for small business phone service. Their prices are slightly lower than other top small business phone systems, but they also lack some of the advanced features offered by competitors.
The 8×8 VOIP phone service includes all standard functions, such as call forwarding, number sharing, voice mail to audio email, automatic call attendance, mobile application, chat, SMS, etc.
Their pricing structure varies depending on the plan you choose. You can start at a price of $24.99 per user per month, with 250 minutes of outbound time to the US and Canada, and $0.029/minute thereafter. Within unlimited minutes, you can choose a package, starting at $39.99 per user per month.
Which is the Best Business Phone Service for You?
After carefully studying all the top business phone service providers, we believe that Nextiva is the best business phone service provider on the market.
Their plans are suitable for businesses of all sizes, and they provide many powerful features and first-class customer support.
The best part is that although Nextiva business phone lines can run on your phone, tablet and computer, they usually also provide free promotions for advanced business phone systems such as Poly VVX150 or Nextiva X-885. Many professional People use it for multi-line phone processing and more.
For all the above reasons, we decided to use Nextiva for our own business and rated it as the number one best business phone system on the market. In our research, RingCentral is second only to second place.
Their VoIP phone system offers many of the same features as Nextiva, and ultimately for us, it depends on price and customer service. You can’t go wrong with any of these two top VoIP providers.
We also researched many other business phone service providers not listed in this article, such as Vonage, Jive, AT&T, Verizon, etc. We think it’s best not to list them all in this article because we don’t want to cause choice paralysis. On the contrary, our goal is always to make it easy for you to choose the provider that best suits your needs.
We hope this article helped you find the best business phone service for your WordPress website. You may also want to check out our guide to learn how to create a free business email address and the best email marketing service for small businesses.
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